Privacy Policy

1. Introduction

Nick Christenson State Farm ("we," "our," or "us") operates the Agency Platform, an internal employee management and communication tool. This Privacy Policy describes how we collect, use, store, and protect the personal information of our team members who use this platform, including information used for SMS text message communications.

2. Information We Collect

We collect the following categories of personal information from our employees in connection with the Agency Platform:

• Contact Information: Full name, work email address, and work phone number
• Employment Information: Job title, department, office location, and start date
• Profile Information: Bio, profile photo, and display preferences
• Communication Preferences: Preferred notification channels (email or SMS), phone number for SMS notifications
• Platform Usage Data: Pulse survey responses, meeting notes, goal progress, and time-off requests

3. How We Use Your Information

We use the information we collect for the following business purposes:

• Employee Directory: Maintaining an internal team directory for communication and collaboration
• SMS Notifications: Sending work-related text messages including weekly pulse survey reminders, time-off approvals, and team announcements. Message frequency varies but typically does not exceed 4 messages per week.
• Performance Management: Tracking goals, meeting notes, and pulse survey responses to support employee development
• Team Communication: Facilitating internal announcements, scheduling, and coordination
• Administrative Operations: Managing time-off requests, role assignments, and organizational structure

4. SMS Text Messaging

By providing your phone number and opting in to SMS notifications through the platform, you consent to receive text messages from Nick Christenson State Farm related to your employment. Specifically:

• Types of Messages: Weekly pulse survey reminders, time-off status updates, team announcements, and scheduling notifications
• Frequency: You may receive up to 4 text messages per week, depending on your notification settings
• Opt-Out: You may opt out of SMS notifications at any time by replying STOP to any message, or by updating your notification preferences in the platform settings. You may also contact your manager or administrator to disable SMS notifications for your account.
• Costs: Message and data rates may apply depending on your mobile carrier and plan
• No Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers are used solely for internal business communications.

For help with SMS notifications, reply HELP to any message or contact us at the information provided below.

5. Data Storage and Security

Your personal information is stored securely using industry-standard encryption and access controls. We use secure cloud-hosted databases with encrypted connections. Access to employee data is restricted based on role — team members can view the directory and their own data, managers can access their direct reports' information, and administrators have full access for operational purposes. Profile photos are stored in encrypted cloud storage (Amazon S3) and served via secure HTTPS connections.

6. Data Retention

We retain employee data for the duration of employment and for a reasonable period thereafter as required by applicable employment laws and business needs. Deactivated employee profiles are soft-deleted (hidden from the active directory) but may be retained for record-keeping purposes. You may request deletion of your personal data by contacting your administrator.

7. Third-Party Services

We use the following third-party services to operate the platform:

• Twilio: SMS message delivery for pulse reminders and notifications
• Amazon Web Services (S3): Secure file and photo storage
• Manus Platform: Authentication, hosting, and AI-powered features

These services process data only as necessary to provide their respective functions and are bound by their own privacy policies and data protection obligations.

8. Your Rights

As an employee using this platform, you have the right to:

• Access and review your personal information stored in the platform
• Update or correct your profile information (name, phone, email, bio, photo)
• Opt out of SMS notifications at any time
• Request deletion of your personal data upon separation from employment
• Contact your administrator with questions about how your data is used

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify affected employees through the platform's announcement system. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact: